*{box-sizing:border-box} [hidden]{display:none!important}
:root{--ink:#193039;--muted:#708088;--line:#e5eaed;--bg:#f4f6f8;--teal:#138b78;--nav:#122a33;--shadow:0 2px 9px #14323f04;font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ink);font-size:14px}
body{margin:0;background:var(--bg)}button,input,select,textarea{font:inherit}button,a,input,select,textarea{outline-offset:3px}button{cursor:pointer;transition:background .15s}button:disabled{opacity:.45;cursor:not-allowed}a{color:inherit}h1,h2,h3,p{margin-top:0}h1{font-size:27px;letter-spacing:-.8px;margin-bottom:0}h2{font-size:17px;letter-spacing:-.3px;margin-bottom:6px}h3{font-size:16px}p{line-height:1.55}.muted,small{color:var(--muted)}.eyebrow{font-size:10px;letter-spacing:2px;font-weight:750;color:var(--muted);margin-bottom:9px}.row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.primary,.secondary{border-radius:7px;padding:10px 15px;font-weight:600;white-space:nowrap}.primary{border:1px solid var(--teal);color:#fff;background:var(--teal)}.primary:hover{background:#0b7564}.secondary{border:1px solid #dce3e7;color:var(--ink);background:white}.secondary:hover{background:#f0f4f6}.compact{padding:7px 10px;font-size:12px}.icon-button{border:1px solid var(--line);background:#fff;width:34px;height:34px;border-radius:7px;font-size:19px}.badge{font-size:11px;display:inline-flex;align-items:center;gap:5px;padding:5px 9px;border-radius:5px;font-weight:650;white-space:nowrap}.muted-badge{background:#edf0f3;color:#687b85}.green{background:#e2f4ec;color:#20825d}.amber{background:#fff3d8;color:#a5791e}.blue{background:#e8f0fe;color:#5279ae}.red{background:#fde9e5;color:#b55648}.live-dot{width:7px;height:7px;display:inline-block;background:#83969c;border-radius:50%}
.shell{min-height:100vh;display:grid;grid-template-columns:218px minmax(0,1fr)}.sidebar{position:sticky;top:0;height:100vh;background:var(--nav);color:#a1b4bc;padding:30px 15px 20px;display:flex;flex-direction:column}.brand{display:flex;gap:10px;text-decoration:none;align-items:center;padding:0 8px 37px;color:#fff;font-weight:650;font-size:16px}.brand small{display:block;font-size:8px;letter-spacing:2px;margin-top:5px;color:#89a3ae}.brand-mark{display:inline-flex;align-items:center;justify-content:center;border-radius:10px;background:#2a494f;color:#e5f3e9;width:39px;height:39px;font-size:14px;font-weight:750;flex-shrink:0}.nav-label{font-size:9px;letter-spacing:1.5px;color:#728d98;padding:0 15px;margin-bottom:14px}.nav-item{border:0;background:none;color:inherit;display:flex;align-items:center;gap:11px;border-radius:7px;width:100%;padding:12px 15px;text-align:left;margin:3px 0;font-size:12px}.nav-item:hover{background:#1e3b45}.nav-item.active{background:#244b50;color:#ebf7ef}.nav-icon{font-size:19px;width:19px;text-align:center;line-height:1}.sidebar-bottom{margin-top:auto;padding:24px 15px 16px;display:flex;align-items:center;gap:7px;font-size:10px}.main{min-width:0;padding:28px 32px 18px}.topbar{display:flex;justify-content:space-between;align-items:center;margin-bottom:26px;gap:15px}.top-actions{display:flex;gap:12px;align-items:center}.setup-banner{display:flex;align-items:center;gap:16px;background:#e7f3ef;border:1px solid #d2e6de;border-radius:9px;padding:19px 22px;margin-bottom:24px}.banner-icon{background:#d1e8de;color:#298470;font-size:21px;border-radius:8px;padding:10px 14px}.setup-banner strong{font-size:14px}.setup-banner p{font-size:12px;color:#617e73;margin:4px 0 0}.setup-banner button{margin-left:auto}.stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:24px}.stats article{background:#fff;border:1px solid var(--line);border-radius:9px;padding:18px 21px;box-shadow:var(--shadow)}.stats article span,.stats small{display:block}.stats article span{font-size:12px;color:#63747d}.stats strong{display:block;font-size:29px;font-weight:600;margin:11px 0 8px;letter-spacing:-1px}.stats small{font-size:10px}.workspace-grid{display:grid;grid-template-columns:minmax(0,1.2fr) minmax(335px,.9fr);gap:20px;align-items:start}.card{background:white;border:1px solid var(--line);border-radius:9px;box-shadow:var(--shadow);min-width:0}.card-heading{display:flex;align-items:center;justify-content:space-between;padding:21px 20px 18px;gap:10px}.card-heading p{margin:0;color:var(--muted);font-size:11px}.filters{display:flex;gap:8px;padding:0 20px 18px;flex-wrap:wrap}.search-label{display:flex;align-items:center;gap:7px;min-width:150px;flex:1;border:1px solid var(--line);border-radius:6px;padding:0 10px;background:#fafbfc}.search-label span{font-size:21px;color:#81939b}.search-label input{border:0;background:transparent;padding:8px 0;width:100%;min-width:0;font-size:11px}.filters select{padding:7px 6px;font-size:11px;max-width:130px}.table-scroll{overflow-x:auto}.ticket-table{width:100%;border-collapse:collapse;text-align:left}.ticket-table th{background:#f9fafb;color:#809199;font-size:9px;font-weight:600;text-transform:uppercase;letter-spacing:.6px;padding:11px 15px;border-block:1px solid var(--line)}.ticket-table td{padding:16px 15px;border-bottom:1px solid #f0f3f5;font-size:11px}.ticket-table tr[data-id]{cursor:pointer}.ticket-table tr[data-id]:hover,.ticket-table tr.selected{background:#f1f8f5}.ticket-subject{font-weight:650;display:block;color:#29434c;margin-bottom:6px;max-width:250px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-customer{font-size:10px;color:var(--muted);max-width:250px;display:block;overflow:hidden;text-overflow:ellipsis}.ticket-number{font-size:9px;color:#899ba2;margin-right:5px}.priority{font-size:10px}.priority:before{content:"";width:5px;height:5px;border-radius:50%;background:#b4c0c6;display:inline-block;margin-right:5px}.priority.high:before{background:#e17e63}.priority.medium:before{background:#e3ba54}.pagination{display:flex;align-items:center;justify-content:space-between;padding:14px 20px;font-size:10px;color:var(--muted);gap:10px}.empty{text-align:center;padding:55px 25px 60px}.empty p{font-size:12px;color:var(--muted);max-width:260px;margin:0 auto}.empty-icon{font-size:24px;background:#f0f5f6;color:#86a19f;border-radius:12px;width:48px;height:48px;display:grid;place-items:center;margin:0 auto 20px}.detail-empty{min-height:405px;display:flex;flex-direction:column;justify-content:center;align-items:center}.detail-top{padding:21px 22px 16px;border-bottom:1px solid var(--line)}.detail-top h2{font-size:18px;line-height:1.4;margin:12px 0 8px;overflow-wrap:anywhere}.detail-top p{font-size:11px;color:var(--muted);margin-bottom:0}.properties{display:grid;grid-template-columns:1fr 1fr;gap:12px;padding:18px 22px;border-bottom:1px solid var(--line)}label{display:block;font-size:11px;font-weight:600;color:#647980}input,select,textarea{border:1px solid #dce4e8;border-radius:6px;padding:9px 10px;color:var(--ink);background:#fff;max-width:100%}label input,label select,label textarea{display:block;width:100%;margin-top:6px}textarea{resize:vertical;line-height:1.55;min-height:110px}.properties label{font-size:10px}.properties .row{grid-column:1/-1}.conversation{padding:20px 22px;max-height:475px;overflow-y:auto}.conversation h3{font-size:12px;margin-bottom:16px}.message{border:1px solid var(--line);border-radius:7px;padding:13px;margin-bottom:12px}.message.outgoing{background:#f2f8f5;border-color:#dcece3}.message.note{background:#fffaf0;border-color:#f0e6cc}.message-head{font-size:10px;display:flex;justify-content:space-between;color:#768a93;margin-bottom:10px;gap:10px}.message-body{white-space:pre-wrap;overflow-wrap:anywhere;font-size:12px;line-height:1.6}.message button{margin-top:10px}.composer{border-top:1px solid var(--line);padding:18px 22px}.composer .row{margin-bottom:12px}.composer label{margin-bottom:12px}.composer-foot{display:flex;align-items:center;justify-content:space-between;gap:10px}.composer-foot small{font-size:9px}.app-footer{display:flex;justify-content:space-between;gap:15px;font-size:9px;color:#91a0a6;padding:24px 0 0}
.section-heading{display:flex;align-items:center;justify-content:space-between;gap:15px;margin:20px 0;flex-wrap:wrap}.section-heading p{margin:0;color:var(--muted);font-size:12px}.automation-hero{background:#e4f0eb;border:1px solid #d2e5dc;border-radius:10px;padding:30px 32px;display:flex;align-items:center;justify-content:space-between}.automation-hero h2{font-size:27px;letter-spacing:-.8px}.automation-hero p:not(.eyebrow){max-width:530px;color:#657f74;font-size:12px;margin-bottom:0}.automation-symbol{font-size:78px;color:#88bca8;padding-inline:25px}.rule-card,.draft-card{padding:20px 22px;margin-bottom:12px}.rule-card .rule-top,.draft-card .rule-top{display:flex;align-items:center;justify-content:space-between;gap:12px}.rule-card h3,.draft-card h3{margin:0 0 6px}.rule-card p{font-size:12px;color:var(--muted);margin:12px 0}.rule-card .reply-sample{white-space:pre-wrap;color:#465e65;padding:13px 16px;background:#f6f8fa;border-radius:6px}.padded{padding:22px}.activity{margin-top:24px}.activity-row{display:flex;justify-content:space-between;gap:14px;border-top:1px solid var(--line);padding:13px 0;font-size:11px}.preview-body{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.7;background:#f7f9fa;padding:18px;border:1px solid var(--line);border-radius:7px;font-size:13px;margin-block:20px}.preview-meta{font-size:12px;color:var(--muted);line-height:1.9;overflow-wrap:anywhere}.error{color:#bf5547;font-size:12px}.notice{padding:12px 14px;border-radius:6px;background:#fff5df;color:#987a3d;font-size:12px;line-height:1.6;margin-bottom:16px}
dialog{border:1px solid var(--line);border-radius:12px;padding:25px;width:min(580px,calc(100% - 32px));max-height:90vh;box-shadow:0 30px 100px #17303d38;color:var(--ink)}dialog::backdrop{background:#0a23375c;backdrop-filter:blur(2px)}.modal-heading{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px}.modal-heading h2{font-size:19px;margin-bottom:0}.modal-form label{margin-bottom:15px}.modal-form .two-col{display:grid;grid-template-columns:1fr 1fr;gap:15px}.modal-form .actions{display:flex;gap:10px;justify-content:flex-end;margin-top:20px}.scope-box{padding:12px;background:#f4f7f8;word-break:break-word;border-radius:6px;font-family:monospace;font-size:11px;line-height:1.6}.checkbox-label{display:flex;align-items:center;gap:9px}.checkbox-label input{margin:0;width:auto}.toast{position:fixed;bottom:25px;left:50%;transform:translateX(-50%);background:#163d36;color:#fff;border-radius:8px;padding:13px 22px;box-shadow:0 10px 30px #0002;z-index:10;max-width:calc(100% - 35px);font-size:12px}.toast.bad{background:#893e36}.login-screen{min-height:100vh;display:grid;place-items:center;padding:25px;background:radial-gradient(ellipse at 20% 30%,#e5eee9 0,transparent 55%),var(--bg)}.login-card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:42px;width:min(420px,100%);box-shadow:0 20px 80px #243d4510}.login-card .brand-mark{margin-bottom:26px;background:var(--nav)}.login-card h1{font-size:28px;line-height:1.25;margin-bottom:14px}.login-card p{font-size:12px}.login-card label{margin:25px 0 16px}.login-card button{width:100%}.login-card small{display:block;text-align:center;font-size:10px;margin-top:20px}
@media(min-width:1550px){.main{padding:35px 45px}.workspace-grid{grid-template-columns:minmax(0,1.4fr) minmax(420px,1fr)}}
@media(max-width:1150px){.shell{grid-template-columns:76px minmax(0,1fr)}.sidebar{padding:27px 10px 15px}.brand{padding:0 8px 30px}.brand>span:last-child,.nav-text,.nav-label,.sidebar-bottom{display:none}.nav-item{justify-content:center;padding:13px}.main{padding:25px 22px}.workspace-grid{grid-template-columns:minmax(0,1fr) minmax(310px,.9fr)}.filters{padding-inline:15px}.stats article{padding:16px}.ticket-table td{padding:14px 11px}.ticket-subject,.ticket-customer{max-width:190px}.topbar h1{font-size:23px}}
@media(max-width:850px){.workspace-grid{grid-template-columns:minmax(0,1fr)}.detail-empty{min-height:230px}.stats{gap:10px}.stats article{padding:15px}.stats small{font-size:9px}.top-actions{gap:7px}.setup-banner{padding:15px;gap:12px}.setup-banner p{font-size:11px}.banner-icon{display:none}.ticket-subject,.ticket-customer{max-width:320px}}
@media(max-width:550px){.shell{display:block}.sidebar{position:relative;height:auto;flex-direction:row;padding:12px;align-items:center;justify-content:space-between;gap:10px}.brand{padding:0}.brand-mark{width:31px;height:31px;font-size:11px}.sidebar nav{display:flex;gap:4px}.nav-item{width:36px;padding:8px;margin:0}.sidebar>#logout{flex:none}.nav-icon{font-size:17px}.main{padding:20px 14px}.topbar{gap:8px;align-items:flex-start}.topbar h1{font-size:21px}.eyebrow{font-size:8px;letter-spacing:1.3px}.top-actions{align-items:flex-end;flex-direction:column;gap:6px}.top-actions button{font-size:11px;padding:8px 10px}.setup-banner{flex-wrap:wrap;margin-bottom:18px}.setup-banner button{margin-left:0;font-size:11px}.stats{grid-template-columns:1fr 1fr;margin-bottom:18px}.stats strong{font-size:25px}.card-heading{padding:18px 15px}.card-heading .row{gap:5px}.card-heading button{font-size:10px}.filters{gap:6px}.search-label{flex-basis:100%}.ticket-table th:nth-child(4),.ticket-table td:nth-child(4){display:none}.ticket-subject,.ticket-customer{max-width:180px}.ticket-table th,.ticket-table td{padding:12px 9px}.ticket-table .badge{font-size:9px}.pagination{padding:12px;font-size:9px}.pagination button{font-size:10px}.app-footer{font-size:8px;flex-wrap:wrap}.automation-hero{padding:22px}.automation-hero h2{font-size:23px}.automation-symbol{display:none}.section-heading .row{gap:7px;font-size:10px}.section-heading button{padding:8px 10px;font-size:11px}.rule-card,.draft-card{padding:17px}.rule-card .rule-top,.draft-card .rule-top{flex-wrap:wrap}.modal-form .two-col{grid-template-columns:1fr;gap:0}.login-card{padding:30px}.activity-row{flex-wrap:wrap}.conversation,.composer,.detail-top{padding-inline:17px}}